1. Who We Are
Criollo Cloud Ltd
Registered in the United Kingdom
ICO Registration Number: ZB980427
Website: https://criollocloud.com
Email: legal@criollocloud.com
We are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data We Collect
We may collect and process the following categories of personal data:
2.1 Information You Provide to Us
- Name, email address and contact information
- Company or project details
- Account registration data (if applicable)
- Enquiries or messages submitted through forms
- Payment details (processed securely through third-party providers; we do not store full card numbers)
2.2 Automatically Collected Data
When you visit our website or use our Services, we automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the site
- Actions taken (clicks, forms submitted, etc.)
- Referring website or source
This data is primarily collected through:
- Cookies
- Analytics tools (e.g., Google Analytics, Plausible, or similar)
- Web server logs
2.3 Data From Third Parties
We may receive data from:
- Payment processors
- CRM platforms
- Analytics and advertising partners
- Identity verification tools (if applicable)
3. How We Use Your Data
We collect and process your data for the following purposes:
3.1 To Provide and Improve Our Services
- Delivering software services and digital tools
- Managing user accounts
- Personalising your experience
- Monitoring performance and security
3.2 For Website Analytics and Performance
- Understanding how visitors use our site
- Improving content and user experience
- Detecting and preventing technical issues
3.3 For Legal and Compliance Purposes
- Meeting our ICO obligations
- Preventing fraud or misuse
- Complying with legal requirements
3.4 For Communication
- Responding to enquiries
- Sending service-related notifications
- Marketing communications (only with your consent or where permitted by law)
4. Legal Basis for Processing
We process your data under one or more of the following lawful bases:
- Consent — when you agree to receive marketing communications
- Performance of a contract — when providing software or services you request
- Legitimate interests — improving our site, maintaining security, analytics
- Legal obligation — compliance with UK law
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Analyse website traffic
- Remember user preferences
- Improve functionality
- Support security
You can manage or disable cookies through your browser settings. A cookie banner may also allow you to set preferences.
6. Sharing of Data
We do not sell your personal information.
We may share data with trusted third parties, such as:
- Cloud hosting providers
- Analytics tools
- Payment processors
- CRM and email automation platforms
- Legal or regulatory authorities (if required by law)
All partners are required to comply with UK GDPR and handle data securely.
7. Data Storage and Security
We take appropriate technical and organisational measures to safeguard your information, including:
- Encrypted connections (HTTPS)
- Secure servers and firewalls
- Access controls
- Routine monitoring for vulnerabilities
Your data may be stored in the UK or securely with providers in countries with adequate protection standards.
8. Data Retention
We retain personal data only for as long as necessary to:
- Provide our Services
- Meet legal obligations
- Resolve disputes
- Maintain accurate business records
After this period, data is deleted or anonymised.
9. Your Rights Under UK GDPR
You have the following rights:
- Right to access — request a copy of your data
- Right to rectification — correct inaccurate information
- Right to erasure — request deletion of your data
- Right to restrict processing
- Right to data portability
- Right to object to certain processing (including marketing)
- Right to withdraw consent at any time
To exercise these rights, contact us at: legal@criollocloud.com.
10. Children’s Privacy
Our website and services are not intended for children under 16, and we do not knowingly collect their personal data.
11. International Transfers
If data is transferred outside the UK, we ensure it is protected by:
- Adequacy decisions
- Standard Contractual Clauses (SCCs)
- Equivalent safeguards required under UK GDPR
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The “Last updated” date at the top of the page indicates the latest revision.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:
Criollo Cloud Ltd
Website: https://criollocloud.com
Email: legal@criollocloud.com
ICO Registration Number: ZB980427